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JOIN AND RECEIVE 20% OFF YOUR ORDER

*Some restrictions apply. See Details

Details

GREEN MONDAY $30 PROMO ON
PURITY COLLECTION / GLITZ COLLECITON / FLOWER

CAN NOT BE COMBINED WITH 30% OFF SALE NO PROMO CODES



 

Valid on: Athleisure, Hair Tie Bangles, Kids/Teens, Flower, 
Allure, Elegance products.
 
SALE STARTS 9/1 @ 8AM PST
SALE ENDS 9/30 11:59 PST


ENGRAVING ORDERS

All engraved orders are final sale.  Measure wrist prior to placing the order. 
Small: Fits wrists up to 5.5 - 6.25” in circumference
Medium: Fits wrists up to 6 - 6.75” in circumference
Large: Fits wrists up to 6.5 - 7.5” in circumference
For printable sizing guide click HERE

*Only merchandise purchased from www.mariashireen.com will be accepted for returns or exchanges. Merchandise purchased from other online or department stores must be returned to the store from which it was originally purchased. All sale items, custom engraved bracelets, gift cards, hair tie accessories, hair tie charms and gift wrapping are final sale. All information regarding returns/exchanges can be found here.

*Orders placed Monday through Friday before 12 pm PST will ship within 1 business day (business days are Monday-Friday, excluding US holidays) if the product is in stock. Delivery time subject to change. Promo code required at checkout. Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change.

**Promotional codes are valid for orders over $10 and exclude CHARITY TIES™ collection, trio/duo sets, hair tie accessories and hair tie bundles, Creative Coalition collection, wholesale orders,  wedding collection items and already discounted sale items.  One promo code per transaction.

Free U.S SHIPPING
ON ORDERS $50+

Support Center

Need help? You've come to the right place

Maria Shireen contact, shipping and returns information and bracelet materials

Contact Information

Maria Shireen

101 West Broadway | San Diego, CA 92101

Feel free to contact us at customerservice@mariashireen.com

For wholesale inquiries, contact wholesale@mariashireen.com

For press inquiries, contact pr@mariashireen.com

For social media inquiries, contact social@mariashireen.com

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Shipping Guidelines

  • Orders placed Monday through Friday before 12pm PST will ship within 1 business days (business days are Monday-Friday, excluding US holidays) if the product is in stock.
  • Should you request First Class Mail delivery you assume full liability for the package as soon as it is handed to the courier service. Only Express Priority 1-2 Day Mail are insured.
  • If the tracking information on your package indicates "delivered" and you are unable to locate it then a claim with the USPS will need to be submitted.
  • Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.
  • Orders that contain an item on back order will not receive partial shipments. Orders that contain an item on back order will be shipped together once the back order item is available.

Return & Exchange Policy

  • Returns authorization must be requested to bittersweet via email within 14 calendar days of your online tracking delivery date.
  • Before returning your item, please email customerservice@mariashireen.com with the following information: name, order number, and reason for return.
  • Returns and exchanges are limited to 3 transactions (for example: original order / exchange for new item / exchange for new item). After that point a restocking fee of 25% will be assessed to your order.
  • Postage for returns will be paid for in the event there is an inaccuracy with your order, otherwise shipping is the responsibility of the customer.
  • Returns are highly recommended to be sent with tracking information for your own security.
  • Upon inspection of your return, a refund will be issued in the same form as the original payment. Please note that refunds may take up to 10 -15 business days to appear on your original payment method.
  • Items returned must be unaltered and in unused condition. Must be in original undamaged box.
  • bittersweet reserves the right to refuse returns at its sole discretion.
  • Only merchandise purchased from www.mariashireen.com will be accepted for returns or exchanges. Merchandise purchased from other online or department stores must be returned to the store from which it was originally purchased.
  • All sale items, custom engraved bracelets, gift cards, hair tie accessories, and gift wrapping are final sale. 

Personalized Engravings

  • All personalized engraving orders will be engraved using a Century font and engraved on the inside center of the bracelet. If you are interested in different options for engraving you should send your request along with your order number to customerservice@mariashireen.com. Please note special request may result in longer processing lead times.

    International Customs

  • Please note if you reside outside of the United States you may be responsible for a customs charge from your country. The price you pay on our site or any of our partner sites covers the bracelet, packaging and postage fees. It does not cover customs that your country may add and we do not reimburse you for these charges. Please customerservice@mariashireen.com with any questions.

    International Shipping

  • We ship to almost every country so, if you don't see your country listed please contact us at customerservice@mariashireen.com, and we will make special accommodations for your order.
  • We are unable to accommodate returns on international orders.
  • It is important to note that all import duties and taxes are the buyer's responsibility.
  • Buyer assumes full liability for the package as soon as it is handed to the courier service.
  • If package is refused or returned undeliverable, no refund or credit will be issued by bittersweet.

Bracelet Materials

  • Sterling silver bracelets are manufactured using the precious metal and are all .925 sterling silver, all plating of sterling silver is with 14K gold or rose gold plating.
  • Stainless steel bracelets are made of solid stainless steel and have silver, gold, or rose gold ionized plated finish.
  • All stainless steel bracelets are 316L stainless steel which includes 11.5% Nickel; however the ionized plating contains no Nickel.
  • All bittersweet kids & teen hair ties are manufactured using BPA free plastic.
  • All our bracelets are manufactured using internationally accepted materials and standards of production.

Bracelet Sizing

  • Small: Fits wrists up to 5.5 - 6.25” in circumference 
  • Medium: Fits wrists up to 6 - 6.75” in circumference 
  • Large: Fits wrists up to 6.5 - 7.5” in circumference

Packaging

  • Depending on the bracelet you have purchased it will be packaged in either a box or drawstring pouch. Both are perfect for gift giving! If you should require any special notes or instructions for your packaging please contact us at customerservice@mariashireen.com.

Custom Orders

  • If you have a special occasion and want something unique, please send us email and we can help design the perfect custom bracelet. We have designed custom bridesmaid bracelets and specialty gifts and would be honored to design yours!